Mailing Address
Send mail to:
The Organic Shea Butter Company
P.O.Box 573066
Houston, TX 77257-3066
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Telephone Orders
We will be pleased to accept your order by phone.
Please call 1-800-713-8109. Order daily 8am - 8pm, Central Time.
For our international customers, please call 713-266-7857
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Privacy
Your privacy is important to us. The following explains the information we collect and how it is used.
What information is collected:
As part of the order process, the following information is collected from shoppers:
Name, Shipping/Billing Address, Email address, Phone number and Credit/Debit Card Information.
How that information is used:
This information is for the sole purpose of processing your order and informing you of your order status. We do not sell, share, or market your personal or private information to private parties, organizations, or individuals. And we do not use your private information for the purpose of spam, surveys, or any form of unwanted solicitation.
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Security
All orders are processed on pages securely hosted by PayPal. We do not have access to your credit card, debit card, bank account numbers, or to your PayPal account/balance used during payment/check out. Your financial information stays safe with PayPal, and you are 100% protected against unauthorized payments.
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Payments Methods
All orders are processed securely by Paypal. Paypal accepts echecks and any one of the major credit cards: American Express, MasterCard, Visa and Discover. Note: you do not have to sign-up or register with PayPal for your payment to process successfully.
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How to Order
- To add items to your Shopping Cart, simply click on "Add to cart " of the item you wish to buy. Note: your cart will open in a new secure window.
- To remove an item, check the box under the column labeled "Remove" and click on "Update Cart ".
- To change the quantity of items, change the number in the box under the "Quantity" column and click on "Update cart "
- To continue to shop for additional items, click "Continue Shopping" and click "Yes" if prompted to close the window.
- To view the contents of your cart, click on "View Cart" located on the top of the store pages.
- To check out, click on the "Proceed to Checkout" button
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The Check Out Process
Note: you do not have to sign-up or register with PayPal for your order to process successfully.
- Click the "Proceed to Checkout" button.
- a) If you do not have a PayPal account and wish to use a credit card simply click on "Continue".
b) If you have a Paypal account and wish to sign-in to your Paypal account, click on "Log In".
- Enter the billing and shipping Information.
- Review your payment information and click on "Pay Now".
- Check out complete. Receive your order confirmation.
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Tracking Orders
Upon shipment we will send you a notification of shipment with a tracking number and instructions so you will be able to track your items. With your tracking number, you can easily check the progress of your package.
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Sales Tax
For Texas customers, we charge sales tax of 8.25% on the order amount, before shipping. No sales tax is added for orders shipped to other locations.
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All packages are shipped with The United States Postal Service®. Packages are usually delivered within 2-3 business days.
For Orders over $70, we offer Free Priority Shipping. Shipping promotions are only available to US Delivery addresses.
Orders shipped within Houston are delivered within one day.
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International Shipping Rates
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